Pro Lawn Land Care

FAX: 817.453.3266

817.453.1558

Service	Mow front & back yard with 21 inch Toro mulching mowers. Edge with steel blade. Line trim around beds, fences, trees, A/C, & areas not accessible with mower. Blow clean.
Mow Day & Time	We work Monday thru Friday. Our crews are in certain areas on certain days, so you will be assigned a specific mow day. The crew follows the same route every week, so you will notice they arrive about the same time each week. However, as we add customers, it may change, so we cannot guarantee a time of day. Our crews sometimes work until sunset, so if your yard is not mowed by 5PM, do not worry.
Mowing Season	36 week season. Week #1 starts March 17th. Week #36 is November, 17th.
Payment	Conveniently billed to your Debit or Credit Card the day after each Trip with continued service until you cancel. Although we are very punctual, bear in mind that your bank does not always post on your account the exact day we click it! Additionally, if we get a decline, & try it later, it certainly will effect posting dates. We are happy to print & send you an accounting review upon your request if you have any concern about the dates appearing on your statement.
Declined Card Procedures	We understand that credit cards are lost, changed, stolen, and sometimes are declined due to low funds on a particular day. So, we will try the card again the day before your next scheduled mow. If the card does not go through, we will cancel your mow the next day & leave you a phone message. If you respond quickly with another card, we will promptly put you back on the schedule with no fee. If we have to go through the decline scenario more than twice in a season, we probably will ask you to find another provider. For the few that give us a bad card for the purpose of receiving a free mow...a lien will be filed against the property.
Damage	If we damage a sprinkler head or drain cap, contact us within one week of the damage and we will repair or replace it.
Complaints	If our work is not satisfactory, or you think we did not show up, we will send the crew back to re-do, either the same day or the next day we do not issue credits, we make it right. However, we must know within 24 hrs of the service. If you do not notify us in 24 hrs., we consider the work satisfactory for that trip & we will resolve the issue for the next trip.
Weeds	Cleaning out your flower beds is not a part of the mowing service. We offer call in Bush & Bed service described in Services.
Bi-Weekly	Bi-weekly mowing schedules are available at $5 per trip more than weekly. Please be advised that most yards will not look their best (in season) with less than weekly service, and our guarantee to go back is limited on bi-weekly accounts.
Gates	If your yard has a gate, it must have a combination lock for us to service your property. Our crews are very careful about locking and closing gates, but we do not guarantee that a pet will not escape from the yard, therefore, you accept our service with this provision.
Skips	You may want to skip a mowing for some reason ( i.e. back yard project, rain, etc. ) if you are a weekly customer. We allow 2 skips per season for weekly customers, & no skips for Bi-weekly customers. If you contact us to skip a mow, be aware your original schedule will not be altered, so it will either be 1 or 2 weeks for the next Mow.
Pools	There is no deduction if you build a pool and decrease the size of your yard. Most of the cost of mowing your yard is the expenses associated with sending a truck to your address.
Fertilizer & Weed Control	Any questions or concerns regarding fertilizer/weed control, please contact Chad Carr at 817-453-1558 directly.